We’re excited to introduce an important enhancement designed to make managing your ATO correspondence even more secure and efficient.
From Monday 14th April 2026 DLK Advisory will utilise ATO SmartDocs, a secure digital platform that strengthens how we deliver ATO mail and communications. This enhancement ensures every exchange with our clients remains seamless, efficient, and protected.
What this means for you:
Enhanced Security
Protected by advanced safeguards, including two‑factor authentication (2FA), ensuring your information remains confidential at every step.
Faster Turnaround
ATO documents are processed and delivered promptly, reducing wait times and improving response time.
Streamlined Process
We’ve refined how ATO mail is managed, helping you spend less time on paperwork and more on what matters most.
Sustainable Practice
Supporting our continued commitment to reduce waste and operate responsibly.
How it works:
- When new ATO mail arrives, you’ll receive an SMS notification
- Log in to your email and use a 6-digit verification code to securely access your documents.
- To ensure smooth delivery, please confirm we have your current email and mobile number.
- All correspondence will be sent from admin@dlkadvisory.com.au. Please add this address to your safe sender list to prevent any delivery issues.
➡️ Quick video to access ATO documents
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Frequently asked questions
Why have I received an SMS but no email?
Digital delivery requires both a valid email address and mobile number. Please check your junk folder or contact our office to confirm your details.
Why have I received an email but no SMS?
This may indicate your mobile number is outdated or incorrect. The document cannot be accessed without the SMS code, so please contact us to update your details.
I am receiving paper correspondence, how do I switch to digital delivery?
We may not have your current contact details, or you may have previously opted for paper delivery. Please contact us to update your preferences.
Can I continue receiving paper mail?
Yes. While we encourage digital delivery for its security and convenience, we are happy to accommodate your preference.
Can I reply to the email I receive?
No, these emails are sent from a no-reply address. For assistance, please email admin@dlkadvisory.com.au or call our office on 03 9923 1222.